1. Cancellation & Refund Terms

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Cancellations made more than 48 hours before the scheduled booking time are eligible for a full refund of any deposit or prepayment made.

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Cancellations made within 48 hours of the scheduled booking time are not eligible for a refund, as operational costs will have already been incurred, including driver scheduling and vehicle preparation.

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2. Same-Day Bookings

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For same-day bookings, all payments and deposits are non-refundable. Once a booking is confirmed, drivers and vehicles are immediately allocated, and associated costs are non-recoverable.

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3. No-Shows

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If a customer fails to show up at the agreed-upon pick-up location without prior notice, the full amount will be charged, and no refund will be issued.

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4. Delays or Changes by the Customer

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Requests to delay or change pick-up times or locations within 48 hours of travel may not be possible due to scheduling constraints and are at the discretion of management.

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If changes result in the service being no longer feasible, the booking will be treated as a cancellation within 48 hours, and no refund will apply.

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5. Service Cancellations by Us

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• In the unlikely event that South Dublin Minibus Hire must cancel your booking due to unforeseen circumstances (e.g. vehicle breakdown, extreme weather), you will receive a full refund or the option to reschedule at no additional cost.

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6. Consumer Rights

 

This policy complies with the Consumer Rights Act 2022 (Ireland) and relevant transport legislation. Nothing in this policy affects your statutory rights.

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If you have any questions about our policy, please don’t hesitate to contact us at

 

southdublinminibushire@gmail.com

 

Thank you for choosing South Dublin Minibus Hire.